Terms & Conditions

1. Introduction

Welcome to Ampersand®, the developer infrastructure product by Onset Labs, Inc. This document sets forth the terms and conditions ("Terms of Service") governing your use of our integration development and management services ("Services").

2. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

3. Description of Services

Ampersand assists engineers in building customer-facing integrations with enterprise software like Salesforce, HubSpot, and NetSuite. It also provides a dashboard for Customer Success and Implementation teams to manage and troubleshoot integration-related challenges.

4. User Registration

To utilize our Services, you may need to register for an Ampersand account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate.

5. User Responsibilities

• Users agree not to use the Services for any unlawful purpose or in violation of any policies set by the software for which integrations are being developed.
• Users shall maintain confidentiality and safeguard all account credentials.
• Users are responsible for all activities that occur under their account, including any integration implementations or modifications.

6. Limitations of Use

You may not reverse engineer, disassemble, or decompile the Services or attempt to gain unauthorized access to the Services.

7. Proprietary Rights

All rights, titles, and interests in the Services, including all intellectual property rights, belong to Onset Labs, Inc. Except for the limited rights expressly granted herein, these Terms do not grant any rights in the Services.

8. Pricing and Payment

Fees for using the Services are detailed on the Ampersand pricing page. All fees are due as specified and are non-refundable.

9. Support

Ampersand offers support to users as specified in our support policy. The level of support provided depends on the chosen service package.

10. Privacy Policy

Our collection and use of personal data in connection with the Services are described in our Privacy Policy.

11. Termination

• Users can terminate their account at any time through the account dashboard.
• Onset Labs, Inc. reserves the right to suspend or terminate users who violate these Terms.

12. Disclaimers

While we aim to provide top-quality services, Ampersand does not guarantee that the services will be uninterrupted, error-free, or completely secure.

13. Limitation of Liability

To the extent permitted by law, Ampersand shall not be liable for any indirect, incidental, special, consequential, or punitive damages or any loss of profits or revenues.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms will be litigated or arbitrated in San Francisco, CA.

15. Amendments

Ampersand may modify these Terms from time to time. Your continued use of the Services after such modifications will constitute acknowledgment and agreement to the modified terms.

16. Miscellaneous

• These Terms constitute the entire agreement between you and Onset Labs, Inc. regarding Ampersand.
• If any provision of these Terms is held invalid or unenforceable, it will be replaced with a valid provision which closely reflects the intent of the original provision.

17. Contact Information

For any questions or concerns about these Terms, please contact us at [email protected]