Ship deep Gong integrations in days

Gong keeps calls, transcripts, and the users and flows around them behind a partner-only API, and every customer records and organizes calls in their own way. With Ampersand, you can get this integration live for your customers in days.

Schedule a demo See Gong guide

Build a custom data model to handle complex configurations

No two Gong accounts are the same. Every customer has their own workspaces, users, and flows, and records a different mix of calls. AI agents need infrastructure that understands Gong at the per-tenant level.

3 / 4 customers

3 / 8 customers
  • Customer A: Call (standard), Transcript (standard), User (standard)
  • Customer B: Call (standard), Workspace (standard), Flow (standard)
  • Customer C: User (standard), Transcript (standard), Workspace (standard)

Enable software and agents to take bi-directional action

With Ampersand, your engineers don’t need to learn Gong’s call, transcript, and webhook APIs. Simply declare the actions you want your agents to take: read, write, subscribe, proxy.

Example. Subscribe: “Send me every new call as soon as Gong has processed it.”

  1. Your customer’s Gong automation rule sends each new call to Ampersand.
  2. Call created events arrive once Gong finishes processing each call.
  3. Ampersand applies this customer’s field mappings.
  4. Ampersand sends the call to your product.

Ensure your Gong integration is always available

  • Managed auth

    Fully offload Gong OAuth. Ampersand stores and refreshes every customer’s tokens for the scopes your Gong app holds.

  • New call webhooks

    Hand your customer a ready-made guide and webhook URL, and every new call reaches your product once Gong has processed it.

  • Fixed outgoing IP addresses

    Ampersand calls Gong from a published list of IP addresses that you add once to your Gong app’s allowlist.

Not all Gong integrations are created equal

Gong is where revenue teams record and review their customer calls. With Ampersand, your developers can create a best-in-class Gong integration.

In-House DIY Build Unified APIs Embedded iPaaS Ampersand
Data schema that works for all customers Lots of switch statements and special casesOnly access standard objects and fieldsBuild customer-specific workflows Flexible model with mappings
Real-time data Build and host your own webhook handling for every customerNo real-time dataYou can get real-time data, but not batch data New calls arrive as soon as Gong processes them, alongside scheduled syncs
Schema drift protection Manual incident debuggingNot supportedNot supported Get notified about schema changes
OAuth token custody You own the tokens, but you also have to manage refreshesVendor lock-inVendor lock-in Export at any time via API
Integration workflow Imperative custom codeSingle API clientDrag-and-drop, not integrated with Git Declarative manifest you can version control
Build vs. Buy Unified API vs. Ampersand

The Gong objects your agents can read and write

Ampersand reads Gong calls, transcripts, users, workspaces, and flows, creates calls, meetings, and digital interactions, and subscribes to new calls as Gong finishes processing them.

Objects What’s included Read Write Subscribe
Calls
  • Calls
Supported Partly supported, see the note below the table Partly supported, see the note below the table
Meetings and digital interactions
  • Meetings
  • Digital interactions
Not supported Supported Not supported
Transcripts
  • Transcripts
Supported Not supported Not supported
Users and workspaces
  • Users
  • Workspaces
  • Flows
Supported Not supported Not supported

Write creates new records, and Subscribe covers only new calls. Calls reach Read and Subscribe Actions up to an hour after they end, and transcripts up to 24 hours after. Incremental reads of calls and transcripts are in private preview.

See every object in the docs

Questions people ask before they book a demo

  • Which Gong objects can I read and write?

    You can read calls, transcripts, users, workspaces, and flows, and you can create calls, meetings, and digital interactions. Transcripts, users, workspaces, and flows are read-only.

  • Can I get real-time updates from Gong?

    For new calls, yes. Your customer adds an automation rule in Gong that sends each new call to a webhook URL you give them, and Ampersand delivers the call to your product. Gong can take up to an hour to process a call before it is sent.

  • What do I need before I connect Gong?

    A Gong app from the Gong partnership process, with a Gong sandbox for testing. Add Ampersand’s outgoing IP addresses to your app’s allowlist, and include the api:calls:read:extensive scope to read calls.

  • Does Ampersand offer a unified API?

    Ampersand doesn’t offer a unified API. It works with Gong’s own objects and fields as each customer sets them up, which differs from how a unified API works. We also give you the primitives to build your own unified data model.